Can I still buy car insurance or renew my policy?
Yes, we are still issuing renewals in the usual way and are able to provide you with new insurance policies. All our staff are working from home and can work remotely to ensure service levels remain unaltered. Contact one of our team if you need to discuss your insurance policy or need a car insurance quote.
I have a fleet insurance policy but we are not using my vehicles do I still need our insurance?
Yes because Motor Insurance is a legal requirement in the UK. If you have declared your vehicles SORN then we could look to reduce your fleet insurance costs by getting fire, theft and laid up cover only, removing. Some insurers provide this option, so please call us to discuss your specific situation.
Do I still need insurance if I am not using my car?
Yes you do! Motor insurance is a legal requirement in the UK and so it must remain in place unless you declare your car off the road and with a Statutory Off-Road Notification (SORN). However, we do recommend that you keep your car insurance cover in place even if declared off-road as your vehicle could still be impacted by a number of potential hazards such as theft, fire, storm damage, accidental damage, vandalism and malicious damage. Cancelling will leave you with no cover for theft if the car is stolen or someone attempts a break-in. There could be an increased risk of theft because there are fewer people around and emergency services are occupied elsewhere. Continuous insurance is also highly likely to be required if the vehicle was purchased using finance.
Can I still make a claim?
All of our insurers have implemented their continuity plans and you can still make a claim. We ask all our clients to first notify us of claims if it is in normal business hours as we can then manage this for you. If it is out of business hours then please call the 24 hour helpline on your policy documents.
If I have an accident, will I be able to have my car repaired or replaced?
Insurers’ main priority is to make sure their customers can continue to have their claims paid in this challenging environment. Given the disruptions to international transport and manufacturing because of Coronavirus, it may take longer to get the necessary parts to repair your car.
My Car is due an MOT is my insurance still valid?
The Government has announced that all cars, vans and motorcycles, which would usually require an MOT test will be temporarily exempted from needing one from 30 March 2020. Your insurance will not be affected because of this.
I now have to drive to work rather then using public transport will by car insurance still be valid?
If you have to drive to your workplace because of the impact of Covid-19, your insurance policy will still be valid. You do not need to contact us to update your documents.
If I have to self-isolate and need someone to drive my car to the shop to pick up supplies for me, will they be covered?
Please give us a call so we can check your policy. We may need to add them as a named driver if this is the case we will need some information about that person (Full Name, Date of Birth, Occupation, License date and type, any claims, convictions or points).
If the person helping you has their own car insurance that includes a “driving other cars” section and they use your car with your permission, they can drive your car. However, they will only get third-party cover so any damage to your own vehicle would not be covered if an accident happened.
I am volunteering and supporting my local community is my insurance valid?
There is no need to notify your insurer if you are providing volunteer support to your local community with grocery and pharmacy collections, dropping neighbours for appointments or signed up to the NHS volunteer responders. Your motor insurance allows for volunteering so long as your support is on a volunteer basis.