We are regulated by The Financial Conduct Authority (FCA) to undertake insurance mediation. The FCA Regulation are an independent, non-governmental body given statutory powers by the Financial Services and Markets Act 2000. As part of Regulation we are required to submit half-yearly returns and to operate particular principles in the running of our business. Amongst these principles are:

  • Customers: Treating customers fairly
  • Integrity
  • Skill, Care and Diligence
  • Communication with Clients
  • Management and Control
  • Financial Prudence
  • Market Conduct
  • Customers’ Interests
  • Conflicts of Interest
  • Clients’ Assets
  • Relations with Regulators

Our business fully embraces all of the FCA principles. Paramount to our philosophy is that we treat our clients fairly and with respect at all times. We achieve this by:

  • Employing and developing a professional and competent team
  • Ensuring the team’s remuneration is linked to the principles
  • Avoiding conflicts of interests
  • Having a business policy for full disclosure of earnings
  • Handling client money in accordance with FCA rules
  • Employing an audit system to monitor fair treatment and accurate dealings

FCA personal identification number 489547